Return and Refund Policy

Effective Date: February 4, 2026

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1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the DJ ECOMMERCE LLC, operating as Noble Yard Living, website located at https://nobleyardliving.com/ (“Website”).

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2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@nobleyardliving.com
Phone: (484) 603-3157

Address:
DJ ECOMMERCE LLC
108 Chestnut St
Woodbine, NJ 08270
United States

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST

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3. Return Eligibility

Customers in the United States may request a return within 30 days of receiving their order, subject to the conditions outlined below.

3.1 Conditions for Return

• Unused and Undamaged: Items must be unused, undamaged, and in the same condition as received

• Original Packaging: Items must be returned in original packaging with all labels, manuals, and accessories included

• Proof of Purchase: A valid receipt or order confirmation is required

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4. Return Process

4.1 Initiating a Return

To initiate a return:

• Contact Customer Service within 30 days of delivery

• Email support@nobleyardliving.com or call (484) 603-3157

• Provide your order number and reason for return

Return Authorization:
Once approved, we will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.

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4.2 Preparing Your Return

• Securely package the item in its original packaging

• Include all accessories, manuals, and free items

• Include any required return authorization documentation

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4.3 Shipping the Return

• Ship the package within 7 days of receiving return authorization

• Use a trackable shipping method to ensure safe delivery

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5. Return Shipping Costs

• Change-of-mind returns: Customer is responsible for return shipping costs

• Defective, damaged, or incorrect items: Return shipping costs are covered by DJ ECOMMERCE LLC

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6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Eligibility:

• Unused and undamaged

• Original packaging

• Requested within 30 days of receipt

Refund:

• Issued to the original payment method

• Subject to a 20% restocking fee

• Original shipping costs are non-refundable

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6.2 Defective or Damaged Goods

Notification:

• Contact us within 7 days of delivery

Documentation:

• Provide clear photos or videos showing the issue

Resolution:

• Replacement or full refund

• Return shipping costs covered by us

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6.3 Incorrect Product Received

Notification:

• Contact us immediately upon receipt

Resolution:

• We will arrange return shipping at our expense

• Correct item will be sent at no additional cost

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6.4 Product Never Arrived

Notification:

• Contact us if your order does not arrive within the estimated delivery timeframe

Resolution:

• Carrier investigation initiated

• Full refund or replacement issued if confirmed lost

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6.5 Order Cancellation

Before Shipment:

• Orders may be canceled within 24 hours of placement for a full refund

After Shipment:

• Orders already shipped must follow the return process

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7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

• Custom or personalized products

• Perishable goods

• Intimate or sanitary items once opened

• Gift cards

• Downloadable or digital products

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8. Refunds

8.1 Refund Conditions

• Refunds are issued only after returned items are received and inspected

• You will be notified via email of approval or rejection

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8.2 Refund Processing

• Refunds are issued to the original payment method

• Processing time: 5–7 business days after inspection

• Bank posting time may vary depending on your provider

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8.3 Partial Refunds

Partial refunds may apply if:

• Items are returned damaged or incomplete due to customer handling

• Items are returned outside the approved return window

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9. Exchanges

Eligibility:

• Defective, damaged, or incorrect items

Process:

• Contact support@nobleyardliving.com to request an exchange

Shipping Costs:

• Covered by DJ ECOMMERCE LLC

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10. Timelines

• Return Request Window: Within 30 days of delivery

• Return Shipment Window: Within 7 days of authorization

• Refund Processing: 5–7 business days after inspection

• Refund Posting: May take additional time depending on your bank

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11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

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12. Questions and Support

For additional information or assistance:

Email: support@nobleyardliving.com
Phone: (484) 603-3157

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By placing an order on our Website, you agree to this Return and Refund Policy.

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Noble Yard Living
Phone: (484) 603-3157
Email: support@nobleyardliving.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

Address:
DJ ECOMMERCE LLC
108 Chestnut St
Woodbine, NJ 08270
United States